The below form is the KYC (“Know Your Client”). This is the document, as you’ll see, that we use to both build the online listing and descriptions of your home as well as help us operate and manage 24/7/365. Much of this information is static and wont change over time, but at any time should there be any changes, please let us know as soon as possible. There are consequences as determined by the online travel agencies “OTA’s” (Airbnb, VRBO, eg) in which they will grant refunds or even approve cancellations if the online listing and descriptions do not match the actual on site experience. Even small and seemingly innocuous updates can leave travelers feeling misled or confused and even if that doesn't result in a refund, it can result in a poor review. Additionally, we will not be inspecting, reviewing, or confirming any of the provided information with regards to the home and its amenities and therefore all information provided should be accurate and not a guesstimate. When the form is completed, we will both receive a copy and store it internally and likewise provide a copy for you.

Form submitted by

(full name of person that is submitting this KYC form)

Form submission date

(date this KYC form is being completed)

YYYY

PROPERTY LOCATION

Property Address

(Full address, with unit/apt #, city, state and zip code)

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

HOMEOWNER INFORMATION

OWNER 1

(If you have a second contact person use the "Owner 2" field below)

Name

First Name

Last Name

Permanent Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Phone Number (Owner 1)

OWNER 2

Name

First Name

Last Name

Permanent Address

(If address is the same as Owner 1, please copy the first answer here)

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Phone Number (Owner 2)

PROPERTY DETAILS

Neighborhood or Area Name

Property Type

Number of floors in the property

Living Area

(approximate Sq.ft of Entire Home)

Accommodates

(Maximum number of guests sleeping in beds the house)

Number of bedrooms

(A Bedroom is a room with its own door and at least 1 window or skylight. There must be a cooling and heating element)

Number of bathrooms and Type

(Full = tub/shower, sink, toilet; and Half = sink, toilet)

Number of beds

Master Bedroom - Floor Nr. / Type of Bed

(Ex: 1 / King)

Room 2 - Room Type / Floor Nr. / Bed Type

(Ex: Living-room / 1 / Sofa-bed)

Room 3 - Room Type / Floor Nr. / Bed Type

(Ex: Bedroom / 2 / Queen)

Room 4 - Room Type / Floor Nr. / Bed Type

(Ex: Bedroom / 3 / Twins)

Room 5 - Room Type / Floor Nr. / Bed Type

(Ex: Bedroom / 2 / Queen)

Is there an Air Mattress or Extra Mattress available

Yes

Number of Air/Extra Mattresses available

Size of the Air/Extra Mattress

(King, Queen, Full, Twin)

Location of the Air/Extra Mattress

(Ex: Master bedroom cabinet)

Is there a crib available

Yes

If a crib is available, what is the type of crib

Standard Crib

Travel Crib

Pack n Play

If a crib is available, where is it located in the house

SUITABILITY

Children Welcome

Smoking Allowed

Wheelchair Accessible

Suitable for Events (Gatherings of 25+ attendees)

Pets Allowed?

We encourage our homeowners to allow pets in their rentals, as data has shown that pet-friendly rentals have higher occupancy rates than similar units in the same area. Disclaimer: service animals under the ADA are not pets and cannot be prevented from staying nor can we question the traveler re: the pet.

Yes

I would like to discuss as it depends on some factors that air concierge may consider (a long enough stay, a high nightly rate, type of dog, number of dogs, pet fee/deposit)

Important details regarding "Pets Allowed"

(please add any special instructions that you already have or want us to have)

Important details regarding "Suitability"

(please add any special instructions that you already have or want us to have)

AMENITIES

People can filter their search for listings by the amenities they want, so make sure you include every item your home offers.

Total number of TVs

Location of the TVs

Living Room

Master Bedroom

Guest Bedroom

Other

Which streaming device is available

Apple TV

Roku

Amazon Fire Stick

Chromecast

Smart TV

Other

Streaming Device location

Living Room

Master Bedroom

Guest Bedroom

Other

Important instructions regarding Satellite/Cable

(please add any special instructions that you already have or want us to have)

Important details regarding "Entertainment"

(please add any special instructions that you already have or want us to have)

Coffee Maker Details

Brand & Model

Dining area seats

(Number of people that can sit in the dining table)

Is there a child's highchair available

Yes

Important details regarding "Kitchen and Dining"

(please add any special instructions that you already have or want us to have)

Location of Washer & Dryer

(If not available, please provide address of nearest laundromat)

Location of Thermostat

Please provide detailed instructions on how to operate the Heating

(If available)

Please provide detailed instructions on how to operate the A/C

(If available)

Portable Heating and A/C Location

(when available)

Location of ceiling fans

Living Room

Master Bedroom

Guest Bedroom

Other

How many floor fans are available

(If there is no A/C, we suggest having one fan for every room)

Floor Fan(s) Location

(e.g. bedroom closet)

Important details regarding "Utilities"

Please describe any special instructions for use of utilities

POOL & SPA FACILITIES (if applicable)

Communal Pool

Private Pool

Hot Tub

Sauna

Indoor Pool

Heated Pool

Other

Important details regarding "Pool & Spa Facilities" (if applicable)

(please add any special instructions that you already have or want us to have)

Type of BBQ / GRILL (if applicable)

(If present)

Is there an extra propane tank (if applicable)

Yes

Location of the extra tank (if applicable)

(if present)

Nearest Gas Station where guests can refill the propane tank

(Give us the name and address please)

Type of Fire Pit and instructions

Location of beach/pool towels (if applicable)

The property has a view

Yes

The property has a view to

(ocean, hills, monument, etc)

Distance from the property to the beach (if applicable)

(if your property is close to the beach; In miles approx)

Important detail regarding "Outdoor Features"

(please add any special instructions that you already have or want us to have)

Type of indoor fireplace and instructions

(Gas, electric, wood burning, decorative only)

Location of hair dryer(s)

Location of iron & board

Important detail regarding "Additional Amenities"

(please add any special instructions that you already have or want us to have)

SAFETY IN THE PROPERTY

Safety Checklist

(In order to be "Business Travel Ready", the listing has to have the following amenities: smoke detector, carbon monoxide detector)

Smoke Detector

Carbon Monoxide Detector

First Aid Kit

Fire Extinguisher

How many smoke detectors?

(Check your local laws, which may require a working smoke detector in every room)

I verify and attest that my home has at least 1 functional Smoke Detector on each level (if applicable)

Yes

How many carbon monoxide detectors?

(Check your local laws, which may require a working monoxide detector in every room)

I verify and attest that my home as at least 1 functional carbon monoxide detector on each level (if applicable)

Yes

Where is the First Aid Kit located?

Where is the Fire Extinguisher located?

Where is the Gas Shutoff Valve located?

Where is the Water Valve located?

Where is the Water Heater located?

Where is the Power Panel located?

(very important) If there is a sub panel, please add its location too.

Are there any emergency exit instructions?

Important detail regarding "Safety in the property"

(please add any special instructions that you already have or want us to have)

SUPPLIES / OWNER'S CLOSET

*Restocking: Is there a lockable closet / cabinet that our staff / cleaners can access to restock supplies like toilet paper, paper towels, garbage bags, laundry soap, coffee filters? If not, creating one would be a good investment. We can replenish these items as needed, but the costs will always be cheaper for the homeowner.

Supplies closet is available

Yes

Location of supply closet

(Access for staff only)

Special Notes

(Code or lock?)

WI-FI INFORMATION

Wi-Fi Network Name

Wi-Fi Password

Location of the device

(Where in the home is the router located)

Do you have a separate device for the router?

WiFi Speed Test Results

(please run a WiFi speed test thru this link speedtest.net and share below the download and upload results. We require hiring at least 100mbps speed for best guest experience; if property has more than 2 bedrooms we recommend mesh systems and hiring double the speed)

INTERNET PROVIDER INFO

Sometimes urgent wi-fi troubleshooting is needed and if we can communicate with the provider on behalf of you, that makes it easier for everybody and happy guests.

Internet Provider Company Name

(Spectrum, AT&T e.g.)

Internet Provider Website Login Information

(your username and password)

Internet Provider Account #

Internet Provider Pin #

Internet Speed Hired (mbps)

(we require hiring at least 100 mbps speed for best guest experience; if property has more than 2 bedrooms we recommend mesh systems and hiring double the speed)

Is your internet service account set up on autopay

Yes

PARKING

Spots available

Description of parking

Garage

Driveway

Street parking only

Other

Type of parking

Single

Tandem

Other

Specific number/letter of the parking spot

(in case your parking spot is designated)

Important detail regarding "Parking"

(do you need a clicker or fob to enter garage? Is it too narrow for SUV's? etc)

Is street parking available

Yes

Special instructions for Street Parking

(is it available during the day and overnight? Watch for signs? Closest parking lot)

Is Electrical Vehicle (EV) charging available

Yes

If EV charging is available, please share more details below

(e.g plug/outlet only guests need to bring their chargers; if charger available, please share the type / level; paid charging stations available in the community)

PROPERTY ACCESS

How will guests access the property

(in case we can't meet them at check-in)

Is there a lockbox in the property already

(we require two lockboxes per home; one for staff, one as backup for Guests)

Yes

Lockbox 1 code

(in case there's one already)

Lockbox 1 location

(in case there's one already)

Lockbox 2 code

(in case there's one already)

Lockbox 2 location

(in case there's one already)

Access code for the Keypad

(in case there's one)

Location of the Keypad

(in case there's one)

Special instructions for the Keypad

Important details regarding "Property Access"

(please add any special instructions that you already have or want us to have)

Keys provided to Air Concierge upon onboarding

(include all keys that AC will keep, including storages, garage, locked closet, etc)

Keys provided to guests during reservations

(what keys are essential for their stay? Front door, gate, fob, etc)

Is there a security alarm

Yes

Code for the security alarm

(in case there's one)

Important details regarding the alarm

(please add any special instructions that you already have or want us to have)

REGULAR MAINTENANCE

Maintenance services already scheduled on a timely basis

(If any of these should change after starting with us, please advise timely so we can notify guests)

Landscaping

Pool / Hot Tub

Trash and Recycling

Pest Control

Sprinklers

Other

Landscaping schedule

(Only if you checked the box above) (Day of week and time: e.g. Monday 8am) (If any of these should change after starting with us, please advise timely so we can notify guests)

Sprinklers schedule

(Only if you checked the box above) (e.g. everyday at 6am) (If any of these should change after starting with us, please advise timely so we can notify guests)

Pest Control schedule

(Only if you checked the box above) (e.g. Monthly, every first Monday on month) (If any of these should change after starting with us, please advise timely so we can notify guests)

Pool / Hot Tub schedule

(Only if you checked the box above) (Day of week and time) (If any of these should change after starting with us, please advise timely so we can notify guests)

Trash and Recycling

(Only if you checked the box above) (Day of week and time) (If any of these should change after starting with us, please advise timely so we can notify guests)

Trash Bins location

Who will be handling trash services?

Typically, neighbors, landscaper, pool maintenance is hired by our clients. Please share who and times they will be on-site to handle

Special instructions for your property regarding Cleaning

(please add any special instructions that you already have or want us to have)

Cleaning supplies to be provided by owner for GUEST (not cleaning staff) shall include: Broom & Dustpan, all purpose cleaner (spray), counter top cleaner (spray), glass cleaner (spray), vacuum, rags. Do you already have these items at your property?

Yes

No, I’ll buy them

No. Air Concierge, please buy them.

If Air Concierge will buy the supplies, do you have any brands you prefer?

(if you do not have any preferences, we will purchase our standard brands)

Special instructions regarding "Maintenance"

(please add any special instructions that you already have or want us to have)

UTILITY SERVICES INFORMATION

(If we can communicate with the utility service companies on behalf of you, that makes it easier for everybody and happy guests).

Gas Company Name and Your Account #

Electric Company Name and Your Account #

Water Company Name and Your Account #

Waste & Recycling Company Name and Your Account #

Are all your utility services accounts set up on autopay

Yes

ISSUES ON THE PROPERTY

SAFETY & BUILDING CODE & COMPLIANCE

Air Concierge is not a licensed or certified building inspector, nor does it know the building codes or requirements for health and safety in your municipality. However, Air Concierge does all it can to ensure properties that it manages are free from clear and obvious dangers such that guests, invitees of guests, licensees, Air Concierge employee and staff, third party vendors, and even property owner(s) themselves are all safe and secure from injury or death while at the property. To that end, we may note before and during our agreement period, any clear and obvious dangers with a particular focus on pools/hot tubs, decks, railings and stairs, both interior and exterior if they may appear to a reasonable person to be hazardous, faulty, or potential for injury/death. Although we ask that prior to you becoming a client to agree with our management (terms of use) which includes various clauses and attestations which revolve around the safety of the Property, we still may take steps to ensure additional safety measures are reviewed, followed, improved or otherwise confirm the home/features are in good standing and code compliant. This may cause a delay and costs to you from the time you become a client to the time the home is rental ready. We apologize for that inconvenience but in the interest of safety for all and reduction of liabilities to you/us, this is a necessary step. News involving deck collapses, elevator closures that have resulted in serious injury and death to vacation rental guests means this is a possibility that we should always be aware of and take all reasonable steps to protect against.

I acknowledge that I have read, understand and agree to the above.

Issues on the property that owner is aware of (prior to guest arrival)

(you can send more details and pictures later)

Are there any vetted repair vendors that you already use and would like us to use too; if not, we will use ours.

(OFFSITE clients can skip this question, you will complete a separate form with your vendors information)

Yes

If yes, please include name, phone and service

(Plumbing - John - xxx-xxx-xxxx) (OFFSITE clients can skip this question, you will complete a separate form with your vendors information)

A note about repairs, maintenance, supplies.

Air Concierge uses its best efforts and only make calls for repairs/maintenance work when necessary to avoid guest cancellations and/or refunds, for health and safety purposes, and/or to provide amenities or features advertised. Even in such instances, Air Concierge will use its best efforts to provide receipts and when possible confer with the Property Owner first if time and severity of situation affords such. This includes purchasing and replenishing various household, kitchen and bathroom supplies.

CAMERAS & RECORDING DEVICES

Are there any indoor cameras in the property?

(Security cameras or recording devices that monitor indoor spaces are NOT ALLOWED, even if these devices are turned off)

Yes

Are there any outdoor cameras in the property?

(Any outdoor camera MUST BE DISCLOSED in the listing. Without doing so runs the risk of a FULL REFUND to the guest in event of cancellation)

Yes

Please disclose below the location of the outdoor cameras.

(You must disclose the location of outdoor cameras. Outdoor cameras are prohibited in spaces where guests expect greater privacy, like enclosed showers and sauna).

Are there any noise decibel monitors?

(You must disclose noise decibel monitors, which may only be present in common spaces).

Yes

No, but I want Air Concierge to send me information about installing noise decibel monitors at my property.

Please disclose below the location of the noise decibel monitors.

(Noise decibel monitors may only be present in common spaces).

ADDITIONAL INFORMATION

Home Truths

Please tell us the truths/things about your home that is not obvious in photos but will help set better expectations for guests and avoid refunds of cancellations. Things like “you can hear road noise from the bedrooms” or “the hot water takes 5 minutes to warm up” or “the neighbor has 3 dogs.

What part of the home or what in the home or what about the home should our staff hone in on checking?

(e.g. I really appreciate when Air Concierge staff checks that the dryer lint exhaust cleaned out on exterior of home; the bbq has been cleaned / propane tanks are guest ready; the cleaners checked:cleaned things like coffee maker, dishwasher emptied and bear box is empty)

If there is any other special instruction about your property that we should know, please add here

What year the home was built?

Are you aware of any lead paint in the home?

(This question relates to our disclosure statement requirements for applicable reservations)

HOA (OR OTHER COMMUNITY ASSOCIATIONS)

Is there an HOA for the property

Yes

Does your HOA allow short-term rentals?

(please note it is the owner's responsibility to know their HOA rules)

Yes, I can do STR

No, my HOA only allows 30+ days stays

If you ever received complaints or notifications about short-term rentals, please let us know

What are the quiet hours for your property?

(e.g. 10PM to 7AM. If your property is part of HOA community, they must have quiet hours rules or city/county noise ordinance that must be followed)

Can guest receive packages at the property?

Yes

If guests can receive packages at the property, please share any instructions

(e.g. location of the mailbox, if key is needed share the location of the key)

For homes or units in a HOA, are there any requirements or regulations concerning lease agreements that should be included as part of a rental agreement?

EXISTING OTA LISTINGS

Is your property already listed on Airbnb? Please, copy the link here

Is your property already listed on VRBO? Please, copy the link here

Is your property already listed on any other sites? Please, copy the link here

Please, add a descriptive paragraph that captures your feelings and thoughts about your home

(This info will help us when creating your home listing)

If you have any local recommendations that we can suggest to your guests, please tell us below.

(e.g. restaurants, bars, cafes, activities, places to visit)

HOW DID YOU HEAR ABOUT US

How did you find out about Air Concierge

(Google Search, Facebook, Instagram, Referral, etc)

Who sent you the link to this form

THANK YOU FOR YOUR BUSINESS AND TRUST - our team should follow up with you very soon!

Air Concierge Inc - Know Your Customer Form

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